We understand that life is full of unexpected changes. Please notify us of any changes as soon as possible.
We require a minimum 2-week prior notice of cancellation. This will ensure a 75% return of your deposit. 25% of the deposit is retained to cover administrative costs due to cancellations which are costly, especially with high season activity.
In the event of a 1-week prior notice of cancellation or less, we regret to inform you that no deposit will be returned.
In the event that the client(s) is (are) a "no show", you will still be charged for the full price of the trip if a cancellation is not made within the specified time.
Refunds are processed via a travel voucher valid for 3 months. There are no cash refunds. Vouchers are not transferrable to third parties.
Disruption of Service:
We are not responsible for delays caused by weather, traffic conditions, mechanical problems, airlines and/or airport problems, train/bus terminal delays/problems, automobile accidents caused by others or acts of God.
All vehicles are smoke-free, air conditioned and cleaned inside and out. Vans comfortably seat up to 14 passengers. Each vehicle's interior and exterior is regularly inspected and maintained. Our vehicles operate within the accepted range of speed and driving regulations as prescribed by federal, state, and municipal government authorities.
Vehicle Damage Caused by Passengers:
Normal usage of shuttle services does not result in excessive wear and tear.
Levels of dirt and garbage considered by standard livery industry policies and insurance companies as excessive will result in additional surcharges to the client. Additionally, the cost of physical damage sustained by passengers will be the sole responsibility of the client/customer.
The cost of nausea projectile cleaning and maintenance is a flat rate of $150.00 and includes localization, hygenic disposal, steaming, sterilization and material restoration as needed.
Hence our recommendation to clients and passengers: Please be considerate and make your trip as relaxing and comfortable as possible while adhering to standard codes of ethics. No littering is allowed.
Our drivers have a clean driving record, background check and company training. On-going evaluations and coaching are regularly conducted to continually improve the quality of service. All drivers carry official ID and are dressed professionally. The van drivers have Class E Commercial licensing.
The standard industry gratuity for shuttle service is a suggested 15-20% of the fare and waiting charges. Gratuity can be paid either in cash or by credit card to the driver.
Alcohol Usage, Smoking, and Prohibited Practices:
Although our vehicles are beautiful and comfortable, we are not a limousine service. This means that alcohol consumption in the vehicle is prohibited. No illegal drugs or smoking is allowed by anyone in any vehicle either.
Our shuttle service does not engage in illegal activity. Any usage of our vehicles is strictly in accordance with the terms and purposes of a shuttle livery service.
Children under 2 years old travel for free. One free child per paying adult. Children under 16 years old must be accompanied by an adult.
New York law does not allow children to ride on the lap of an adult. If your child requires a car seat, you are required to supply it as we do not provide car or booster seats. It is the responsibility of the parent or guardian to take the car seat with them and to make sure that the child is in compliance with the New York State Child Passenger Restraint Requirements.
Each passenger must be secured in his or her own seat.
Pets and Animals:
Shared group shuttle service does not allow any pets or animals, with the exception of trained service dogs required for our disabled guests. If guests must travel with a pet or animal, regardless of size, all animals must remain in a suitable carrier (including head and tail) and the arrangements must be booked in advance.
We reserve the right to refuse acceptance of a cat or dog exhibiting aggressive behavior or any other characteristics that appear incompatible with safe travel. The animals must be harmless, inoffensive, odorless, and require no attention during travel. We will not be responsible if a customer misses a flight/train/bus or appointment due to the need to take the cat or dog to an outside relief area. We assume no liability for the health or well-being of carry-on pets. When making a reservation, please specify if a service animal will accompany the passenger(s).
Disabled Person Access:
We do not discriminate against individuals with disabilities while providing our services. However, please consult with the reservations department if a disabled person will be traveling and what specific requirements need to be accommodated. We will try to accommodate your needs as best as we can if possible.
Please contact our reservation department if you are transporting unusual objects, including but not limited to: large boxes, bicycles, surfboards, golf clubs or any other items which do not fit into the category of standard baggage. Please specify if any single piece of baggage or property weighs in excess of fifty (50) pounds. Also, contact us if your overall luggage count is more than three (3) per person. We reserve the right to refuse any passenger that has not advised us prior to pick-up of unusual or excessive baggage. We do not transport illegal substances, weapons or hazardous materials.
Lost and Found:
If you believe an item was left in one of our vehicles, please contact our office immediately. We will search our vehicles and assist you in trying to locate your lost effects, but we are not liable for any item or baggage lost onboard in any of our vehicles or during any of our trips. Baggage remains the responsibility of the passenger at all times.
Pricing and Service Information:
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